Shipping & Delivery
Please note we are unable to ship bikes, however you can ‘Click and Collect’ from your local Bicycle Superstore.
Orders will be dispatched within three business days.
Bicycle Superstore provides free shipping on orders over $50 AUD (excluding bikes), Australia wide via Australia Post and Fastway. For orders under $50 we charge a flat fee of $9.95 AUD, Australia wide via Australia Post and Fastway. Please note some exclusions apply for bulky items as listed on specific product pages.
All orders will be provided with a tracking number once your order is dispatched.
A signature is required upon delivery so please ensure you provide an address where someone is there to sign. If you would like to authorise for your order to be left at your door or in your mailbox please specify in the delivery instructions.
PLEASE NOTE: If you elect for your parcel to be left at your premises we cannot be responsible if the parcel goes missing.
For delivery time estimate please refer to the Australia Post Delivery Calculator and reference the Parcel Post Service. Our distribution centre postcode is 3179. Please allow an additional 3 business days for your order to be dispatched.
Please note, during sale periods and peak periods, dispatch of orders and delivery time may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing. If there is a longer than expected wait for your delivery please contact email@example.com.
Whilst we make every effort to keep sufficient stock of items listed on our site, occasionally some products may not be available at time of processing. If we are out of stock on an item you have ordered, we will notify you via phone or e-mail.
We currently do not offer international shipping.
Free Click and Collect from Store
You can order products on our website and collect them from any Bicycle Superstore Location.
Place your order online and select Click and Collect as your shipping method. Then select the store you would like to pick up your order from.
We’ll send you an sms when your order’s ready to collect.
To collect your order you must bring your order confirmation email, valid photo ID (driver’s license or passport) and your credit card used for the transaction to the store.
Please note Giant, Liv & Momentum products are not available for Click and Collect from our Geelong store.
Please allow 3-5 days business days for Click & Collect orders to be ready for collection.
- Returns & Exchanges
In-store Purchases and Click & Collect Orders
For returns & exchanges of purchases made in-store or via Click & Collect please return them to your point of purchase or collection.
Returns or exchanges will only be accepted for purchases made through www.bicyclesuperstore.com.au. For returns & exchanges of purchases made in-store or via Click & Collect please return them to your point of purchase or collection.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be in their original packaging and condition, unworn, unused and free of any marks or damage and with all original tags attached unless the item is faulty.
We do not accept returns on sale or discounted items unless the item is faulty.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To request a return or exchange please email firstname.lastname@example.org and include the following information:
· Your original sales order number.
· Which items you wish to return or exchange
· Explain your reason for return & if you require an exchange or a refund.
PLEASE NOTE: Allow 1-2 BUSINESS DAYS to receive request reply.
Returns that have not been authorised will NOT be accepted.
Return shipping must be prepaid and a traceable method to ensure safe and documented delivery. Bicycle Superstore will not be responsible for missing incoming deliveries.
For all faulty items purchased via www.bicyclesuperstore.com.au please email us at email@example.com to organise warranty on your item.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Bicycle Superstore collects and uses Users personal information for the following purposes:
- To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
- We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
- We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. Users may receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.